South Gloucestershire Services

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South Gloucestershire Mental Health Services and Organisations – Service Updates


24/7 Support and Connect

A new NHS, free, confidential 24/7 helpline has launched. This line is staffed by experienced counsellors, who you can talk to and they will listen. They will offer emotional support and can connect you to organisations available in Bristol, North Somerset, and South Gloucestershire (BNSSG). The helpline is for people aged 18 and over who are living within BNSSG or are registered with a GP within BNSSG.

Call 0800 012 6549 (textphone users dial 18001 followed by 0800 0126549).

Last reviewed 2 November.

Adult Care and Children’s Services (Access and Response Team – ‘ART’)

When the public or professionals need to make a referral or raise a concern about a child, the Access and Response Teams (ART) will make the first assessment of what needs to be done to keep or make the child safe. For concerns about adults, please call 01454 868007. For concerns about a child, please call 01454 866000. These phone lines are open Mondays to Thursdays between 9am and 5pm; and on Fridays between 9am and 4:30pm – these phone lines are currently operating as normal.

At all other times, please call 01454 615165 for the out-of-hours team, or dial 999 in an emergency.

Last reviewed 3 November. 

Cruse Bereavement (Bristol and district, including South Gloucestershire)

Cruse’s national helpline remains open as normal, available every day of the week (with extended hours on Tuesday, Wednesday and Thursday evenings, when the helpline is open until 8pm). The number is 0808 808 1677​. For more information, click here.

Last updated 1 February 2021. 

Developing Health and Independence (DHI)

DHI are able to offer a range of support for people who need support with managing their drug and alcohol use. Please call either 01454 868750 or freephone 0800 073 3011 to speak to a member of the team, who will be able to explain what support is available for you.

They are also sharing advice and guidance via their Facebook page. The team are also able to arrange access for South Gloucestershire residents to an online programme called Breaking Free, an evidence based recovery support programme and resource, which can be found at

Single point of contact – self-refer; what happens this happens, people do telelphone assessments, and then a keyworker is allocated. Beyond that, only telepohne support via key worker. Withdrawal scrips are still being done

Last reviewed 3 November. 

Hope Project (Second Step)

The Hope Project provides short-term emotional and practical support for men aged between 30 and 64, specifically those who are in psychological distress or have recently self-harmed, but are not currently using other mental health services. Currently, the Hope Project is offering face-to-face support and/or telephone support as required, based on need. Please call 0117 428 8930 for more information. For latest news about Second Step’s response to Coronavirus, check their home page.

Last reviewed 3 November. 

One You South Gloucestershire

The One You service provides support, signposting, and information for people experiencing difficulties with their mental health. Wellbeing workshops, peer support groups, and courses have currently been postponed until further notice. The team are currently working on offering some wellbeing workshops online – updates will be posted shortly. Please call us on 01454 868583 or email wellbeing[@] if you feel it would be helpful to speak with a wellbeing worker.

Last reviewed 3 November. 

Off the Record (OTR)

OTR provides mental health information and support mental health to young people aged between 11 and 25 across the Bristol and South Gloucestershire areas. All previously scheduled group sessions and signups for sessions taking place ‘in person’ are paused until further notice. OTR has shifted many of its sessions online, which includes group work such as its regular Hubs and Resilience Lab sessions. Click here for OTR’s weekly schedule. Keep an eye on social media platforms (via the handle @otrbristol) for publicly accessible resources and information.

Last reviewed 2 November.