North Somerset Mental Health Services

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North Somerset Mental Health Services and Organisations – Service Updates

North Somerset Council have been working to bring together updates about health services and support during the coronavirus (COVID-19) pandemic. We are grateful for their efforts in doing this.


24/7 Support and Connect

A new NHS, free, confidential 24/7 helpline has launched. This line is staffed by experienced counsellors, who you can talk to and they will listen. They will offer emotional support and can connect you to organisations available in Bristol, North Somerset, and South Gloucestershire (BNSSG). The helpline is for people aged 18 and over who are living within BNSSG or are registered with a GP within BNSSG.

Call 0800 012 6549 (textphone users dial 18001 followed by 0800 0126549).

Alzheimer’s Society

Alzheimer’s Society Group workers are providing support by telephone, and working from home. The Volunteer Companion Team are providing further support by phone to provide company and ease isolation. Singing for the Brain staff have developed an online session for service users. The Dementia Connect support line is available on 0333 150 3456 (national helpline). The local helpline number is 0300 1234 589.

Aware North Somerset

Aware raise awareness of mental health by running events and activities. Currently planned events have been postponed for the time being. In the meantime, the team have set up a Facebook support group, which can be accessed here.

Carers Support Alliance

The Alliance provides a wide range of community-based support for unpaid carers, including brief intervention, information and advice and signposting when needed. Currently this is via telephone or video calls. The team also have a specific Employment Support Coordinator who can provide carers with on-going support for volunteering, training, education or employment. Online support groups are being trialled. Email to carersupport[@] or call 03000 120 120 (choose option 3)

Children and Adolescent Mental Health Services (‘CAMHS’) North Somerset

The North Somerset CAMHS service transferred to AWP on 1 April 2020. Call 0300 125 6700 or email awp.nscamhs[@]


Community groups and activities are temporarily halted, including those taking place at Cintre Point, Weston-super-Mare. The team offering support via telephone or online where possible. Click here for more information.

Cruse Bereavement (Bristol and district, including North Somerset)

Cruse’s national helpline remains open as normal, available every day of the week (with extended hours on Tuesday, Wednesday and Thursday evenings, when the helpline is open until 8pm). The number is 0808 808 1677​. For more information, click here.

Last updated 1 February 2021. 


Head Above the Waves

Promotes positive ways of dealing with bad days and raises awareness of depression and self-harm in young people. Click here to visit their website.

Hope Project (Second Step)

The Hope Project provides short-term emotional and practical support for men aged between 30 and 64, specifically those who are in psychological distress or have recently self-harmed, but are not currently using other mental health services. Currently, the Hope Project is offering face-to-face support and/or telephone support as required, based on need. Please call 0117 428 8930 for more information. For latest news about Second Step’s response to Coronavirus, check their home page.

Mental Health Awareness Portishead (Rethink)

MHAP offer a friendly, welcoming space for carers who are supporting the wellbeing and mental health of young people. The group is suspended for the time being. However, the team are investigating ways to deliver support online.

Mental Health Employment Service

This service provides support to find or stay in work. If you’re experiencing a mental health problem, the team can support you to stay in work. They also work with employers to raise their awareness about mental health in the workplace and what they can do to support their employees. Call 0117 923 2741 (9am–5pm, Monday to Friday), or email enquiry.bmhemployment[@] Click here for more information.

Next Link

Next Link provide support for situations involving domestic abuse. They can be reached by calling 0800 4700 280.

Last updated 6 July. 

North Somerset Wellbeing Service (Second Step)

Wellbeing groups are currently being offered on Zoom. Click here for more information. If you need any further information including infomration about referrals, call 0333 023 3504 and leave a voicemail. Alternatively, email nswellbeing[@] (removing the square brackets from the email address).

Somewhere to Go Weston-super-Mare

Somewhere to Go is a support centre providing day and night services to help rough sleepers and disadvantaged and vulnerable adults. The centre reopened on Monday 3rd August at 10.30am, and remains open at 10.30am every day after this. The team can accommodate approximately 20 at a time on first come first served basis. Click here for more information.

Wanted not Wasted

Wanted not Wasted is a free counselling service for children and young adults aged 5-18 who live in Weston-super-Mare. The team are continuing their counselling and mentoring services where staff are available, and children have requested it. For up to date service information please email wantednotwasted[@] (removing the square brackets from the email address), or call 07588 512 621. Click here for more information. 

We Are With You (formerly Addaction)

Please click here – We Are With You have published a very comprehensive advisory update to their website.

Wellspring Counselling

The Wellbeing Practitioners at Wellspring Counselling are offering free wellbeing support to children and young people (aged 11 to 18) during the COVID-19 outbreak. All Wellspring sessions will be via telephone or online for the time being. The team are current offering the following free services:

  • 1:1 wellbeing support, suitable for young people struggling with mild difficulties with their wellbeing / mental health. Up to 6 weekly sessions to discuss self-help strategies to boost wellbeing.
  • Sessions for parents of younger children (aged 5-12) experiencing mild-moderate anxiety. Parents will be allocated a Wellbeing Practitioner who will guide them through a self-help book to learn CBT (Cognitive Behavioural Therapy) strategies to manage their child’s anxiety.
  • Sessions for parents of younger children (aged 5-12) experiencing mild difficulties with behaviour. Parents will be allocated a Wellbeing Practitioner who will support them to implement strategies which increase positive behaviour and reduce negative behaviour.
  • Online workshops during the summer holidays for 11-18 year olds. The workshops last for 1 hour and focus on recognising and improving problems with mood, sleep and anxiety.

The office is open on:

  • Mondays: 1.30 – 4.30pm
  • Tuesdays, Wednesday and Thursdays: 9.30am – 4.30pm

Call on 01275 810 879 or email reception[@] If you are calling outside the opening hours, please leave a message. For more information about Wellspring, click here. To enquire about any of the services offered by Wellspring’s Wellbeing Practitioners, email krissie[@]