Bristol Mental Health Services

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Bristol Mental Health Services and Organisations – Service Updates

Please note – these services on this page are listed alphabetically. If the service is known by an alternative name, or may be known by the provider’s name, this information is included in brackets.


24/7 Support and Connect

A new NHS, free, confidential 24/7 helpline has launched. This line is staffed by experienced counsellors, who you can talk to and they will listen. They will offer emotional support and can connect you to organisations available in Bristol, North Somerset, and South Gloucestershire (BNSSG). The helpline is for people aged 18 and over who are living within BNSSG or are registered with a GP within BNSSG.

Call 0800 012 6549 (textphone users dial 18001 followed by 0800 0126549).

Last updated 13 August.

Assertive Contact and Engagement (‘ACE’) Service

The ACE service reaches out to people and groups who face complex barriers to services, including barriers due to cultural background or chaotic lifestyles. Group activities are currently suspended until further notice. The team asks people to phone them on 0117 239 8969 if they require more information (this phone number is open between 8am and 8pm on Mondays through to Fridays). The team are also posting updates to Facebook (click here to view their Facebook page).

Last reviewed 6 July.

Autism Independence

Autism Independence aim to educate and empower people with autism and their families, especially those with no or little knowledge and from a social economic background which may have limited access to services. At the moment, all face-to-face activities have been suspended. The team can be contacted at hello[@], or via their Facebook page.

Last reviewed 6 July.

Bluebell Care

Bluebell Care support families and parents with their mental health during the period following birth. Click here to read their statement about support at the moment – support is being offered virtually where possible.

Last updated 6 July.

Bristol Adult ADHD Support Group

Click here for more information about Bristol Adult ADHD Support Group’s upcoming sessions. If you need urgent advice about ADHD matters, send an email to[@]

Last reviewed 6 July, last updated 21 May. 

Bristol Autism Support Services (‘BASS’)

BASS are cancelling all face-to-face sessions for the foreseeable future. Sessions are being run virtually as an alternative. For the latest updates about the services, groups, sessions and training that BASS offer, click here.

Last updated 6 July.

Bristol Hearing Voices Network

Bristol Hearing Voices Network Meetings are not taking place as they normally do because their usual venue, Broadmead Baptist Church, is closed.

The team have set up twice weekly online meetings. For more information, please call 07912 624 296 (answerphone service), or remove bristol.hearingvoices[@]

Last reviewed 6 July. 

Bristol Mental Health Employment Service

The Employment Service is still operating but have stopped all face-to-face meetings. The team are continuing to offer telephone-based support to people experiencing mental health problems who are facing problems at work or searching for employment. They are also opening up the service to anyone who has wellbeing support needs. If you are unsure of how the service can support you please contact them and they will either help or signpost you to someone else who can.

Call 0117 9232 741 on Mondays to Fridays between 9am and 5pm. You can also email them at enquiry.bmhemployment[@] Click here for more information.

Last reviewed 6 July, last updated 1 April. 

Bristol Mind Services

Bristol Mind deliver a variety of mental health-related services in the Bristol area, including advocacy, signposting, and wellbeing services. All face-to-face sessions and groups are suspended until further notice. Staff are working from home and conducting enquiries and support over email and telephone for the time being. Bristol Mind asks that people visit this linked page for more specific information, and for contact details of members of the team.

Last reviewed 6 July, last updated 19 March.

Bristol Mindline

Bristol Mindline is a confidential freephone helpline providing a safe place to talk if you, or someone you know, is in distress. They can also give information about mental health support services available in your area that could help you.

The service currently operates between 7pm and 11pm every night of the week, including bank holidays. The number is 0808 808 0330.

Click here for more information.

Last reviewed 6 July, last updated 17 April.

Bristol Sanctuary

Please see The Sanctuary below.

Bristol Wellbeing College (Second Step)

The Bristol Wellbeing College delivers free courses and learning sessions for anyone interested in exploring ways to improve their mental health. All Classroom activities and the Wellbeing Cafe are currently suspended until further notice. The team are currently delivering new sessions and courses virtually. Please phone 0117 914 5498 for more information, or for latest updates, click here to visit their website.

Last updated 6 July. 


Changes deliver peer-support groups and activities in Bristol. Online meetings have replaced face to face meetings for the time being. Changes are now also running online support sessions via the ‘Zoom’ platform. To join these sessions, you first need to join Changes as a member. Then, click here for information about the online support sessions. Changes are also running a phone-based befriending service. Click here for more information. 

Last updated 6 July. 

Community Rehabilitation Service (Second Step)

The service is currently offering telephone support as required, based on need. Please call 0117 909 6372 for more information. For latest news and updates about Second Step’s response to Coronavirus, check their home page.

Last reviewed 6 July, last updated 25 March.

Cruse Bereavement

All support is being delivered virtually or by phone at the moment. The helpline remains open as normal, available on  Monday to Fridays between 9:30am and 5pm, (excluding bank holidays), with extended hours on Tuesday, Wednesday and Thursday evenings (until 8pm), and weekends between 10am and 2pm. The number is 0808 808 1677​. For more information, click here.

Last updated 6 July. 

Dads in Mind

Dads in Mind is part of Bluebell Care. The team will be in touch with anyone who has sessions booked in. To request support, email Additionally, the team are running online check-in sessions – click here for more information (this link takes you to Dads in Mind‘s Facebook page, which lists upcoming sessions).

Last reviewed 6 July, last updated 21 May. 

Dementia Wellbeing Service

The Dementia Wellbeing Service has adapted its service delivery. The Access Point remains open to take calls Mondays to Fridays, between 8am and 6pm. The number is 0117 904 5151. Dementia Navigators are also making welfare check phone calls to everyone on the team’s caseload and signposting them to appropriate support services wherever possible.

Last updated 6 July.

Hope Project (Second Step)

The Hope Project provides short-term emotional and practical support for men aged between 30 and 64, specifically those who are in psychological distress or have recently self-harmed, but are not currently using other mental health services. Currently, the Hope Project is offering face-to-face support and/or telephone support as required, based on need. Please call 0117 428 8930 for more information. For latest news about Second Step’s response to Coronavirus, check their home page.

Last updated 25th March.

Mental Health Mates Bristol

MHM Bristol usually run monthly walks for anyone to join. At the moment, these walks are not taking place. The team are currently offering virtual ‘meet-ups’ and sessions, and sharing resources regularly. Click here for more information and updates (this link will takes you to MHM Bristol’s public Facebook page).

Last updated 6 July.

Nilaari Agency

Staff at the Nilaari Agency are currently working from home, and all group activities have been cancelled for the time being. Telephone counselling sessions are available by calling 0117 962 5742. For the latest updates, and information, please visit Nilaari’s website by clicking here.

Last updated 6 July. 

Off the Record (OTR) Bristol

OTR provides mental health information and support mental health to young people aged between 11 and 25 across the Bristol and South Gloucestershire areas. All previously scheduled group sessions and signups for sessions taking place ‘in person’ are paused until further notice. OTR is shifting many of its sessions online, which includes group work such as its regular Hubs and Resilience Lab sessions. Additionally, existing 1:1 appointments will be honoured and will take place online (via platforms such as Skype, Google Hangouts or Zoom), with the agreement of the young person. Click here for OTR’s weekly schedule. Keep an eye on social media platforms (via the handle @otrbristol) for publicly accessible resources and information.

Last reviewed 6 July, last updated 14th April. 


Reengage works to reduce loneliness and social isolation in older people. For the moment, social gatherings are suspended. The team are exploring alternatives means of alleviating loneliness and isolation at this time. Click here for more information.

Last reviewed 6 July, last updated 22 March.

Rethink Bristol

Click here for more information about Rethink’s national response to Coronavirus. Click here for the contact details for the Bristol team.

Last updated 6 July. 

The Sanctuary

Bristol Sanctuary provides support to people in serious emotional distress. The Sanctuary in Bristol are currently operating a telephone service – please do not travel to the New Street premises, because it is currently closed.

The telephone service operates between 4pm and 10pm, seven nights a week. Please call the team on 0117 954 2952 or 07709295661; after an initial informal assessment the team will allocate a time slot for people during the evening when staff will call back and offer support. Click here to download a copy of the Sanctuary’s information leaflet.

Last updated 6 July. 

Suicide Prevention Bristol

Suicide Prevention Bristol carry out interventions to those who are at risk of suicide in key locations across the city. They are currently operating as normal.

Last reviewed 6 July, last updated 6 April. 

Talk Clubs

Talk Club is a talking and listening club for men; a support network for ways to keep mentally fit. Talk Club operate virtual groups, with more and more going online across the UK. Dedicated groups for Bristol already exist; click here for more information; click here for more information.

Last updated 20th March.

Womankind Helpline

Womankind provide support for women who are struggling, feeling frightened or alone, and need to talk. All face-to-face services are being delivered online or over the phone until further notice. Those who are receiving counselling will be contact separately. For a full update from Womankind, including new support offers, click here.

The telephone numbers for the team and helpline are 0345 458 2914 or 0117 916 6461, and are open:

  • Mondays and Tuesdays: 10am to 12pm, 1pm to 3pm, 8pm to 10pm
  • Wednesdays: 10am to 12pm, 1pm to 3pm
  • Thursdays and Fridays: 10am to 12pm

The webchat service is open:

  • Mondays: 1pm to 3pm, 8pm to 10pm
  • Tuesdays: 10am to 12pm, 8pm to 10pm
  • Thursdays and Fridays: 10am to 12pm

Last updated 6 July.